Service Support-Shenzhen Huake Growth Software Co., Ltd.

Home - Service Support

Implement Services

Implement business processes

On site project implementation management

During the implementation process of the project site, role users usually raise many issues to the project managers of both parties. The handling of these issues will affect the progress or cost of the project. Therefore, the management method of project site implementation is very important. Key issues (business closed loop, data accuracy, system stability, project progress, project cost) need to be strictly managed by both parties according to the agreement. For general issues (ease of operation), both parties need to negotiate and handle them in a friendly manner.

Output of Implementation Results

After-sale Service

Definition of after service content

Software
Services

1. Operation guidance (including hardware operation guidance)

2. Data verification assistance (ambiguous data, supplementary data)

3. Corresponding to existing business change requirements

4. Corresponding to newly added business scenarios in existing businesses

5. Business Consulting

6. Corresponding to the system operating platform

7. Integration of Requirements and Solutions for New Business

8. Add or modify product features through 'requirement&solution integration'

9. Functional bug correction

Inspection service

1. Equipment inspection

2. Backup file inspection

3. Backup file recoverable test

Password service

1. Server password
2. Fortress remote password
3. VPN password
Resource monitoring service

1. CPU, memory, hard drive, network
2. System log check
3. The certificate (domain name certificate) has a delivery date
Data Services

1.Attendance data transfer
2.Attendance data partitioning

After service management

Service representative：Adopting a dual backup mode of 'responsible engineer' and 'after service specialist' to ensure that services are not missed and respond promptly.

Service Process：Requirement Contact (Party A) → Requirement Assessment (Party B) → Service Correspondence (Party B) → Monthly Service Ledger (Party A and Party B).

Phone/WeChat service

Instant Response

Working day(5×8)
Email service

4-hour response on working day

Working day(5×8)
Remote service

4-hour response on working day

Working day(5×8)
Field service

8-hour response on working day

Working day(5×8)

Note: Emergency services can be arranged on non working days, with a response time of 1-4 hours.

Contact Us

After service phone number

Office tel: 0755–86170841

After service phone number

Office tel: 0755–86170841

Note: The contact phone number and email address of the responsible engineer will be provided separately.